Exchange/return terms:
The consumer has the right to return goods of proper quality to the seller who sold it, if: The goods have not been satisfied by form, dimensions, design, color, size. The consumer has the right to exchange goods of inappropriate quality for similar goods Without defects, if there are available, or choose another goods from the assortment for The same amount. The consumer has the right to exchange or return for fourteen days from the moment of ordering, if a document Confirming the purchase is available, saving the marketable state of the goods, all tags and original packaging. Expenses on delivery of exchange and return of goods of good quality the buyer pays.
Final sale is for:
– goods that were in operation
– goods that were used for photos/videos
– goods from which tags and labels have been cut
– goods without document confirming purchase
– goods from the Archive Sale section
– goods that were manufactured with individual characteristics
– goods which was delivered outside the territory of Ukraine (international delivery)
– underwear and swimwear (Under Ukrainian laws and regulations lingerie and swimwear are not subjected to returns if there is no production defect. If the last one occurs all return requests must be made within 14 days after the date of delivery. All the return costs must be paid by the receiver.)
– gift cards
Exchange/return registration rules:
– send us an exchange/return request to sales@lessencestudio.com
- in the subject line of the letter, indicate «order exchange/return #order_number».
– wait for a response letter confirming the exchange/return (no later than 24 hours).
– pack the products you want to exchange/return in their original packaging, check for tags and labels.
– send the parcel to the following data in email.